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Writing FAQs

Step #1 - Research Look up these places to get common questions

  • Customer surveys

  • Feedback from audience

  • Product reviews in public platforms or from the sales team

  • Customer support tickets

Step #2 - Categorize your research Look for common themes from your researched questions and start categorizing them accordingly. Step #3 - Write the questions and answers

Structure: 1. Title: Use the format: [Subject] FAQs 2. Short Intro: Briefly describe what the FAQs are about so they know they've found what they were looking for. 3. Questions and Answers in different categories 4. Related Articles 5. Contact info (for further assistance)

Tips: Use the same words from feedback so that audience will understand.

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